NBK raises customer awareness on AI voice cloning scams
KUWAIT: As part of its endeavors to promote financial literacy among different segments of society, National Bank of Kuwait (NBK) continues its intensified support of the “Let’s Be Aware” campaign introduced by the Central Bank of Kuwait, in cooperation with Kuwaiti banks and Kuwait Banking Association (KBA).
As NBK is fully committed to protecting its customers and raising financial awareness among all the public, it actively seeks to monitor and combat emerging electronic fraud threats, as well as educate customers on required precautions.
In this regard, AI-powered voice scams have recently been on the rise, where fraudsters use advanced AI tools to clone the voices of people an individual knows, like family or friends, to obtain banking information or money. Therefore, NBK advises customers to beware of these tricks and not to share any banking data or sensitive information with anyone, as they may have often been hacked without their knowledge.
Another technique for AI voice scams is where fraudsters clone the bank’s Interactive voice response (IVR) to obtain banking information from the customer during a call simulating the system, and informing the customer his bank card is blocked, and that personal and banking information should be provided to unblock it. Therefore, NBK urges customers to be cautious in responding to these devious methods which target to steal their banking and personal information.
NBK also reaffirms that it will never ask customers for personal information via e-mail, SMS or phone calls, warning them of responding to such scamming calls aiming to obtain their banking information to steal their money or data. The bank also calls customers to follow the security tips posted on all its social media platforms and other digital channels including cautious dealing with links and not saving any confidential information such as: debit/credit card number or PIN on the mobile phone, as well as not to write down the PIN on the card or share it with any person, which also applies to the “OTP”. It also advises them to log out of the mobile banking app or website once the transaction is completed.
NBK intensifies awareness campaigns by sharing educational material and awareness content including video clips, text messages and tips on all its social media platforms and other digital channels, in addition to reposting CBK’s related communications to raise awareness among all segments of society on the various fraud techniques and how to steer clear of these scams. In this context, the bank utilizes its tremendous capabilities in communicating with customers as well as all its digital channels, which are the most popular among all Kuwaiti banks, to support the Central Bank’s endeavors to protect customers and the economy.
It is worth mentioning that NBK is a key supporter and partner in all CBK’s campaigns and initiatives to increase financial and banking awareness among all members of society. As a leading financial institution in Kuwait, it frequently organizes various activities to raise awareness on all topics related to the banking sector, as well as many training courses for its employees to enhance their experience in the areas of combating fraud and financial crime.
